"Extending IT service management capabilities over and above technologies services to handle company-centric use situations; taking care of service desire and supply via a typical platform, portal, and service catalog; and dashing up innovation and workflow automation as a result of PaaS/very low-code enhancement tooling." - Charles Betz, Forrester Productiveness https://help-organizations-delive38991.ambien-blog.com/39782552/details-fiction-and-enterprise-service-management-esm