Copilot can now deliver case summaries in the "ask a matter" side pane. Client service Reps (service Reps or Reps) can check out case summaries with no getting rid of context of the things they're working on, and speed up case ramp-ups, transfers, and wrap-ups. Representatives might also use Copilot https://case-study-providers18120.collectblogs.com/80586319/rumored-buzz-on-online-case-solution